Location
Don't miss this game-changing webinar describing how top performers approach leadership and execution. Discover the hidden force behind operational excellence that most organizations are completely overlooking – operations science. While others struggle with the same recurring challenges, you'll gain exclusive insights into the breakthrough framework that's transforming industry leaders and their organizations.
Practical application
Margaret Amalfitano, Engine and Component Maintenance Manager at Delta TechOps, will discuss TechOps’ operations science journey. This initiative was essential to establishing a practical, science-based understanding of operations behavior among TechOps personnel. Forming a standard and sustainable operations science framework for production was integral in recovery of operations after Covid and in support of Delta TechOps' ambitious growth plans. .Join us to unlock the missing piece that's been holding your team back. Through real-world success stories and practical application examples, you'll learn why operations science is becoming the secret weapon of high-performing organizations. This is your chance to get ahead of the curve and master the approach that's creating an unmatched advantage for those in the know.
The Operations Science Institute’s mission is to build and expand the concepts as a general science. The goal is elimination of widespread confusion in operations and, thereby, enable quick, sustained success for organizations. Most importantly, we aim to provide easy access to training and clear understanding of the concepts for the resolution of current operations challenges and for the benefit of future generations.Finally, we want to establish a community effort to accomplish those aims.
Edward S. Pound Ed provides more than thirty years of experience in process and product development across many industries. From early in his career as a certified Master Facilitator at AlliedSignal (now Honeywell), Ed has provided training and advice to companies across the world. As a recognized pioneer in the field of Operations Science for development and optimization of processes and products, he has advised executives and managers in automotive, aerospace (including MRO), construction, electronics, pharmaceuticals, cloud infrastructure development, consumer retail, medical devices, healthcare, insurance, and capital equipment. Ed’s extensive experience in definition, optimization and execution of business processes, combined with his expertise in practical operations science coaching for industry professionals, has produced numerous successful implementations that have transformed businesses to achieve better customer service, profitability and cash flow. Ed is lead author of McGraw Hill’s lead business title, Factory Physics for Managers and a co-author of the upcoming Operations Science Applied. Pound earned an MBA from the Kellogg Graduate School of Management at Northwestern University, a Master of Engineering Management degree from Robert R. McCormick School of Engineering and Applied Science at Northwestern University, and Bachelor and Master of Science degrees in Mechanical Engineering from the University of Alabama. Ed is a Distinguished Fellow of the University of Alabama’s Mechanical Engineering department.
Margaret Amalfitano is the Manager of Safety, Quality & Continuous Improvement for Delta Air Lines, a group she initiated. Her team coordinates and directs Engine and Component Maintenance activities to meet customer and regulatory requirements and improve operational efficiency. This includes ensuring quality in all EM and CM business systems and processes.
She is passionate about developing people and applying lean/ci tools to transform the organization and remove barriers to growth. She is a certified Operations Science Instructor, career committee chair for TechOps she leads and previous chair of the TechOps Scale Mentor program.
Margaret has over 30 years of diverse experience in the aviation industry. Prior to joining Delta almost 10 years ago, Margaret worked for several companies. Her career started with engineering design of military and experimental aircraft including the F-14D, X-29, E2C and various classified planes at Northrup Grumman. She transitioned into the commercial airline industry at World Airways and TeamSAI.
Margaret holds a Bachelor of Science Degree in Mechanical Engineering from Polytechnic University, now known as NYU Tandon School of Engineering, and an MBA in Finance from Georgia State University.
Margaret is a voracious reader, published author, enjoys traveling the world with her husband, Rob, and visiting her grown nomadic children. https://www.linkedin.com/in/margaret-amalfitano-0a07291b8/
Thursday, March 6, 2025
12 p.m. Introductions
12:10 p.m. What causes failure? OS overview
12:20 p.m. OS in application
12:40 p.m. Question and answer
1 p.m. Adjourn
1. Understanding of a critical knowledge gap that operations science fills - one that's often the root cause of persistent performance issues
2. Practical insights through specific case examples showing the concepts in action
3. Tools to identify and address chronic organizational challenges that may have resisted previous improvement efforts
4. A foundation in operations science fundamentals and how they connect to both strategic leadership and daily execution
Anyone in a role where they're responsible for improving organizational performance and are looking for evidence-based approaches beyond conventional methods.
1. Senior Leaders and Executives who need to better align strategic vision with day-to-day execution and want to understand how operations science can bridge this gap
2. Operations Managers and Directors seeking fresh approaches to tackle persistent performance challenges that haven't responded to traditional improvement methods
3. Process Improvement Specialists and Change Agents who want to expand their toolkit with operations science principles and applications and need more practical, scientific ways to identify and address root causes
We strive to host events that are inclusive and accessible to everyone to fully participate and engage. Please email events@ame.org if you have any questions.
If you are not already a member of AME, we invite you to join at this time. Membership benefits include complimentary and discounted event registrations throughout the entire year. To learn more about membership benefits, please visit here.
By participating in this event, you grant AME, or anyone authorized by AME the right to use or publish in print or electronic medium any photograph or video containing your image or likeness for educational, news, or promotional purposes, without compensation.
To fully participate in an AME virtual event, a high-speed internet connection, speaker/headphones, microphone, and webcam are needed. While not required, you will have a better online experience if you do not use wireless internet service. A wired/ethernet connection will have a stronger signal than wireless. Live captioning will be available for this event. Make sure you download the Zoom Client for Meetings desktop application for the best experience. Do not use the version available through your web browser, as it has limited features. zoom.us/download.
Cancelation Policy: This event may be canceled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. For paid events, registration fee less a $20 administration fee will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the event.
