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Over the 35 years of the history of lean, the focus for many practitioners, consultants and academics has moved from tools and techniques to people and culture change. Within this, the spotlight is often shone now on employee engagement. However, is this really just a holy grail, as evidence from organizations such as Gallup (2024) show that engagement levels in the US are under 33% and employee turnover risks are increasing. The cost of disengaged employees is estimated by Forbes as $16K/year in terms of absenteeism, productivity loss and replacement cost. Sounds obvious we need to improve engagement. However, research by Dr. Hines shows that this is not the real issue and we are chasing the wrong question and the engagement levels are likely to fall more as the demands of Gen Z are not met. The questions we should answer are twofold. What are we doing that disengages employees and what do we need to do to get them 'in the zone' or light up their dormant intrinsic motivation.
In this session, we will explore the People Value Stream which is the natural, but often missing, companion to the organizations (Product/Service) Value Stream focus. We will explore how we can make our people 'flow', pulled by the needs of their organization as well as what is meaningful to them. We will show what leaders need to do in terms of organization supporting systems and people supporting to systems. We will then illustrate this with an example of Utah based O. C. Tanner, a firm Toyota now takes people to see.
Enterprise Excellence Network, founded by Professor Peter Hines, has been created to help Senior Lean Leaders accelerate through their Personal Knowledge, Lean Journey and Business Network. The network provides a think-tank with member driven topics, quarterly bench-marking events at award winning companies representing Enterprise Excellence, and a select group of like-minded peers. www.enterpriseexcellencenetwork.com
Dr. Peter Hines, was the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School, UK. LERC grew to be the largest academic research centre in lean globally. He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean”, “Creating a Lean & Green Business System” and “The Essence of Excellence”. His latest book “Why Bother” was published in 2022 and received Shingo Publication Award in May 2023. Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning and networking opportunities. He also continues his academic links with work in the Lean/Industry 4.0 and Lean/People spaces and is a Visiting Professor at South East Technological University, Ireland and Faculty Fellow with The Shingo Institute at Jon M. Huntsman School of Business, Utah State University.
Tuesday, January 28, 2025
8:55 a.m. Check in
9 a.m. Introduction
9:05 a.m. Presenter presentation
9:50 a.m. Q&A
10 a.m. Webinar concludes
- How to engage employees is the wrong question
- How to stop disengaging them and how to light up their own intrinsic motivation is the right focus
- Learn what leaders need to do to make this happen
- See what it looks like and what the results are
Everyone who manages people
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