Location
AME Healthcare series
Organizational performance is achieved through the provision of care to individual patients by individual healthcare team members. Patient safety and quality, satisfaction and financial success are all achieved through each individual encounter that is based on distinct processes. Standard work is the tool that allows consistent quality of service in a sustainable and constantly improving way. Standard work is owned by those who do the work, so creating a healthcare team that knows how to improve their own work through process improvement leads to ownership and accountability by each team member. This investment in creating problem solvers is the sin-qua-non of respect.
Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic. Named for nearby Sutter's Fort, its first hospital opened in 1923. Later known as Sutter Community Hospitals, the organization eventually merged with several struggling hospitals in the surrounding area. www.sutterheath.org
Dr. Steven Mitnick is currently the Process Improvement Champion for the Sutter San Francisco Region covering San Francisco, Marin and Sonoma counties in California. He works directly with the leadership and staff in transforming the organizations into a Lean Operating System. As an Internal Medicine physician he practiced for over 35 years and has been the Chief Medical Officer for Gold Medical Group in Central Valley of California and with Sutter Medical Group of the Redwoods in Sonoma County. He began his Lean learning in 2010 and sees this as critical for the future of Health Care.
Friday, June 13, 2025
8:55 a.m. Check in
9:00 a.m. Introduction
9:05 a.m. Presenter presentation
9:50 a.m. Q&A
10:00 a.m. Webinar concludes
Participants will learn:
- Respect for people is achieved through development and investment in our Workforce
- Standardization (Standard Work) drives ideal quality and business outcomes
- Clinician engagement and satisfaction is reached through creating Great Problem Solvers
- Healthcare professionals and leaders
- Manufacturing teams
- Process Improvement teams
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Cancelation Policy: This event may be canceled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. For paid events, registration fee less a $20 administration fee will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the event.
