Location
Healthcare Series
What does it take to deploy a sustainable lean operating system in a complex public health environment? In this webinar, Melissa Taylor, Director of Operations for the Continuous Improvement Office at Riverside University Health System (RUHS), will share insights and lessons learned from RUHS’s multi-year journey toward building a lean operating system grounded in people development. From foundational A3 thinking to system-wide management for daily improvement, RUHS has embedded continuous improvement into the way it runs the business — focusing on developing leaders at all levels to think, act, and coach differently.
Attendees will hear how RUHS structured its Continuous Improvement Office to support a network of teams across medical centers, public health, ambulatory, and population health units, enabling spread and sustainment. The presentation will explore the leadership behaviors, governance structures, and standard work that underpinned the transformation — as well as the internal development of lean coaches and the role of “leader as teacher” in accelerating culture change.
Whether you’re early in your Continuous Improvement journey or looking to deepen your impact, this session offers a behind-the-scenes view of what it takes to move from tools to systems to mindset — and how investing in people is at the heart of a successful lean transformation.
