Location
Healthcare Series
What does it take to deploy a sustainable lean operating system in a complex public health environment? In this webinar, Melissa Taylor, Director of Operations for the Continuous Improvement Office at Riverside University Health System (RUHS), will share insights and lessons learned from RUHS’s multi-year journey toward building a lean operating system grounded in people development. From foundational A3 thinking to system-wide management for daily improvement, RUHS has embedded continuous improvement into the way it runs the business — focusing on developing leaders at all levels to think, act, and coach differently.
Attendees will hear how RUHS structured its Continuous Improvement Office to support a network of teams across medical centers, public health, ambulatory, and population health units, enabling spread and sustainment. The presentation will explore the leadership behaviors, governance structures, and standard work that underpinned the transformation — as well as the internal development of lean coaches and the role of “leader as teacher” in accelerating culture change.
Whether you’re early in your Continuous Improvement journey or looking to deepen your impact, this session offers a behind-the-scenes view of what it takes to move from tools to systems to mindset — and how investing in people is at the heart of a successful lean transformation.
Riverside University Health System (RUHS) provides comprehensive, high-quality care to the 2.4 million residents of Riverside County, California. Its integrated network includes a 439-bed Medical Center, 14 Federally Qualified Health Centers, and the departments of Public Health and Behavioral Health. As a trusted safety net provider, RUHS is dedicated to advancing community wellness, medical education and research. With a legacy spanning more than 125 years, RUHS continues to lead through innovation and continuous improvement, delivering compassionate care that meets the evolving needs of the communities it serves.
Melissa Taylor, BS, RN, NI-BC, is the Director of Operations for the Continuous Improvement Office at Riverside University Health System. With over 14 years of leadership & healthcare experience, Melissa is passionate about building cultures of continuous improvement, empowering leaders, and aligning operational excellence to mission. At RUHS, she leads a growing internal team of continuous improvement managers and supports the development of a lean operating system that spans acute, ambulatory, and public health services. Her background as a nurse leader and her certification in Nursing Informatics bring a unique lens to her work in strategy deployment, coaching, and transformation leadership.
Monday, August 25, 2025
10:55 a.m. Check in
11 a.m. Introduction
11:05 a.m. Presenter presentation
11:50 a.m. Q&A
12 p.m. Webinar concludes
- Continuous Improvement /Lean leaders in healthcare and public service organizations
- Operational leaders seeking to embed daily improvement into their teams
- Executives exploring system-level lean transformation
- Anyone interested in people development and leadership in Continuous Improvement
- Continuous Improvement /Lean leaders in healthcare and public service organizations
- Operational leaders seeking to embed daily improvement into their teams
- Executives exploring system-level lean transformation
- Anyone interested in people development and leadership in Continuous Improvement
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