MYR Energy Services 
Beginner level

Developing effective root cause analysis in your company

Problem solving in your organization (PDCA), using the 5-whys, fishbone and RCA maps
Monday, Oct. 30 Location Code
8:00am-5:00pm Hilton Cleveland Downtown MW/01



This content will not be available on-demand.

The two pillars of lean are continuous improvement (CI) and respect for people (RfP.) CI is accomplished through effective problem solving or root cause analysis (RCA). However, RfP can be greatly impacted by effective (or conversely not-so-effective) RCA.


Has your company struggled to develop effective countermeasures for problems? Do your problems get "solved" every day only to return tomorrow, next week or next month? Do you have drivers who “already know the answer” and pedestrians who don't care because “no one ever listens…”? Does your problem solving always end with “employee attention to detail” or “SOP not followed”? Do you ever wonder if there is a better way to drive both continuous improvement and respect for people?

This workshop takes you from the basics of problem solving, defining the problem-solving funnel, team coordination, and learning to ask why and brings you into root cause analysis development, where you learn how to drive structured, effective analysis, from effect to cause(s), to root cause(s), to countermeasure(s), with the coach as the facilitator. This workshop is hands-on, with everyone taking active roles, and is led by a practitioner with more than 20 years of experience in problem solving, from the not-so-effective to true, effective root cause/countermeasure success.


Experts in engineer-procure-construct (EPC) practices, MYR Energy Services’s robust portfolio encompasses large transmission and substation projects and renewable and solar energy facilities throughout the U.S., including permitting, energy storage, utility-scale solar, and high-voltage substation and transmission line interconnections. Its turnkey services for large, complex electrical construction and energy solutions meet the evolving demands of today’s energy market. As a nationwide contractor and subsidiary of MYR Group, MYR Energy engages self-contained resources and local operation offices to achieve client and project goals.


Mike Thelen has journeyed down a lean path for more than 20 years. Starting with cellular design and now/next/kanban and growing to flow and value streams, he strives to see and show others the forest AND the trees. Guiding lean systems (utilizing strategic deployment and lean management) and showing respect for people, he has led improvements from frontline supervision to organizational lean leadership and consulting roles. In addition to training and coaching all levels of an organization, Thelen also works with local educational and civic organizations to share the concepts and theories of continuous improvement with a broader audience. He founded the Aberdeen Lean Forum in 2007 and the Siouxland Lean Consortium in 2011.