Cleveland Clinic 
Intermediate level

Developing a culture of improvement at Cleveland Clinic Akron Campus

Every caregiver capable, empowered and expected to make improvements every day
Tuesday, Oct. 31 Location Code
7:25am-11:45am Cleveland Clinic (Akron) TT/02



This content will not be available on-demand.

See how cultural transformation is leading to demonstrable improvement across multiple clinical and nonclinical settings in a suburban regional hospital.


Cleveland Clinic's lean journey began with an enterprise A3 centered on creating a culture of improvement—defined as “every caregiver capable, empowered and expected to make improvements every day.” Through early “model area” experiments, the Cleveland Clinic Improvement Model (CCIM, was developed, tested and refined as a roadmap for caregivers in all roles across the enterprise to develop this culture through clearly defined systems and behaviors.

Leveraging the CCIM and its culture of improvement, Cleveland Clinic has been making lasting progress in performance, patient experience and caregiver engagement. As you tour its 511-bed Akron General Hospital, caregivers will share the systems, tools and behaviors outlined in the CCIM as well as live examples of how they make things better for patients and caregivers every day in a variety of clinical settings. Observe firsthand how leaders and teams align their work to what matters most, use visual management to understand performance, find, prioritize and solve problems using a standard kaizen system, and apply standards throughout their work.

Please note: Participants must comply with Cleveland Clinic COVID-19 and masking policies. No photos or videos will be allowed in patient care areas.


Cleveland Clinic is a large, non-profit, academic healthcare system with 77,000 caregivers, 22 hospitals and 275 outpatient facilities around the globe. Ranked #2 hospital worldwide by Newsweek, it provides advanced, high-quality, compassionate care for millions of patients annually, all while conducting life-changing research and educating future caregivers.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • No photographs
  • No recording devices
  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)
  • Other: See tour description
  • Signed non-disclosure agreement