United States Postal Service 
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USPS Operational Excellence through transformation

Evolution of USPS and sustaining service excellence


Panel Discussion
Thursday, Nov. 2 Location Code
9:30am-10:15am Huntington Convention Center ThS/47



This content will not be available on-demand.

Join Louis DiLeo and Robert Soler in a discussion about strategic ten-year transformation plan.


Strategic network growth while responding to changing demands is challenging. United States Postal Service’s ten-year strategic plan began in 2020 to stabilize, optimize and transform the organization. The focus is transforming culture and building a performance mindset while maintaining a stable service model. Core principles are simplification and standardization of the modernized postal service network.


The United States Postal Service is an independent federal establishment mandated to be self-financing. It serves every American community through the affordable, reliable and secure delivery of mail and packages to nearly 165 million addresses six and often seven days a week. Overseen by a bipartisan Board of Governors, the Postal Service is implementing a ten-year transformation plan, Delivering for America, to modernize the postal network, restore long-term financial sustainability, dramatically improve service across all mail and shipping categories, and maintain the organization as one of America’s most valued and trusted brands.

The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.


Louis DiLeo started his postal career in 1995 as a TE carrier at the North Tonawanda, NY Post Office. DiLeo started his management career in 2000 as a supervisor at the Niagara Falls, NY Post Office. After spending ten years in finance in the WNY District, he worked as a station manager at the Williamsville Station in Buffalo, NY. Prior to the USPS reorganization, DiLeo worked as the continuous improvement specialist in the Eastern Area.

DiLeo has a long and rich lean background. As one of the first Black Belts in the USPS, he spent the last 17 years learning, practicing and teaching Lean Six Sigma principles. DiLeo has a Black Belt certification from both the University of Buffalo and the USPS. He recently achieved his Master Black Belt certification in July 2022 from the Ohio St. University Fishers College of Business.

DiLeo worked as the Master Black Belt/A in the WestPac, Atlantic and Southern Area CRDO, responsible for operational excellence, lean Six Sigma and executive coaching.

DiLeo holds a B.S. in marketing from Canisius College in Buffalo, NY. He is also a graduate of the Lean Leader, Management Leadership Program and Advanced Leadership Program. 

Robert Soler’s lean and operational excellence journey spans over 30 years, first learning statistical process control in an international non-profit publishing company in New York. Within the United States Postal Service, his continuous improvement roles have included district continuous improvement (CI) coordinator, HQ CI specialist - logistics, and he is presently filling the position of master black belt for USPS Logistics. He will soon graduate from the Postal Service’s Lean Leader Program this November. Soler has consulted outside the Postal Service in lean construction, human resources, event planning and training development. Rob is a certified business agilist and has been helping improvement teams apply agile principles to their continuous improvement efforts. A lifelong learner, Rob has a passion for teaching, simplifying and practical application of continuous improvement tools and techniques.