Topic(s)
- People-centric leadership
Overview
Training Within Industry (TWI) is a standardized program of routines to be used by management that, when practiced, are countermeasures to everyday problems that hinder the flow of production or the delivery of service. The desired ultimate outcome of TWI is that people (at all levels) know of and are following standards and improving them where they need to.
One of the everyday problems experienced across all industry and service suppliers is '"don't know, can't do." It is essential that the skills are present in your organization to address this problem (reactive, countermeasure) and mitigate the risk (proactive). The skill required is the ability to instruct someone on how their work is to be done. This can be developed by deliberate practice of TWI Job Instruction. Such practice embeds principles of human interaction when the outcome required is the transfer of knowledge and skill from trainer to learner.
Key learning objectives
Attend this workshop and you will:
- Discuss why you registered for this workshop and what particular problem your organization needs to solve.
- Clearly understand what TWI can be in your organization. (It can be different things to different departments.)
- Understand the three "quality points" of any learning/development system.
- Appreciate the importance of the human to human transaction and how that can be practiced via a robust routine.
- Complete a simple "manufacturing" task and witness the difference between an unstructured approach to training and a "job instruction"-based approach.
- Know the connection between job instruction and standardized work.
Interactive components
- 15-20 minute interactive intro discussion on why you registered for this workshop
- Interactive illustrative manufacturing task
Company
The TWI Institute Australia & NZ creates lasting behavior change in your organization and assists in turning your people into productive, adaptive, resilient leaders who can deliver your organization’s required results. https://www.vwaust.com/
Presenter
Oscar Roche believes strongly that excellence in business lies in the development of people capability. It is this belief, combined with extensive operations management experience, that permits him to add value to any organization he works with.
Across Australia, New Zealand, South East Asia and the U.S., Roche specialises in developing the:
3 TWI (Training Within Industry) frontline leadership skills of leading, instructing and improving
Scientific thinking learning patterns outlined in ‘Toyota Kata’ (Mike Rother)
Roche believes passionately that frontline leaders have been ignored for many years and it is high time to now support their development in order for businesses to survive and develop. The practical nature of the TWI and Toyota Kata programs makes them the ideal vehicle to build leader capability development. So much so, that Roche practices the skills in his everyday working life.
Oscar Roche is a regular speaker at TWI and Toyota Kata summits and conferences in the U.S. and Europe and a frequent presenter of webinars through Lean Frontiers. 
