Topic(s)
- Business operations improvement
In this presentation, Matthew Babcock, enterprise excellence manager, will describe A.O. Smith’s A.O. Smiths Daily Management System (DMS) journey. He will discuss A.O. Smiths motivation for spreading DMS throughout the organization, how their DMS standard has been implemented across diverse sites, and how they have sustained the essential elements of the company’s implementation and lessons learned.
Key learning objectives
- What is DMS?
- Learn common DMS pitfalls and how to navigate around them
- Develop DMS sustainment techniques
Company
A.O. Smith Corporation is one of the world’s leading manufacturers of residential and commercial water heaters and boilers, offering a comprehensive product line featuring the best-known brands in North America, China, India, Vietnam and Europe.
The company was founded in 1874 in Milwaukee, Wisconsin, where it is headquartered. A.O. Smith employs over 12,000 individuals at operations in the United States, Canada, Mexico, China, India, the United Kingdom and the Netherlands. It also has sales and distribution in more than 60 countries worldwide.
As a global leader, A.O. Smith and its employees pride themselves on applying innovative technology and energy-efficient solutions to products marketed worldwide. The company’s goal is to be a leading global water technology company, focusing on building this platform through new product development, global expansion, strategic acquisitions and partnerships. https://www.aosmith.com/
Presenter
Matthew Babcock received his B.S and M.E. in industrial engineering from the Rochester Institute of Technology. As an enterprise excellence manager at A.O. Smith, Babcock's role is to work with internal business unit continuous improvement leaders to develop training and content that aligns with the business’s strategy. Followed by mentoring the initial adoption of the training content.
Babcock's industry experience began with business lean transformations as a member of Simpler Consulting, an IBM company. His role evolved from data & analytics to coaching daily improvement, emphasizing daily management systems. Babcock also worked as a continuous improvement manager for Jeld-Wen in Statesville, NC. 
