Grand Rapids Fire Department 
Beginner level
Intermediate level

Turning strategy into action

Assessing the impact of hoshin kanri routines on relational coordination dimensions within the context of strategic planning


Practitioner Presentation
Tuesday, Oct. 19 Location Code
11:30am-12:30pm Virtual TS/03

Times listed in EDT.


This session will introduce you to a huddle system to drive continuous improvement within an organization.


Analyze and discuss a mixed-methods case study surrounding the implementation of strategic plans within two accredited fire departments. The case study will highlight key differences in their respective frameworks and employee perceptions.


Established in 1850, the Grand Rapids Fire Department (GRFD) protects Michigan’s second-largest city with a staff of more than 200 full-time employees. With a 33 million dollar annual operating budget, members respond to 25,000 emergency incidents annually, mitigating fires, medicals, hazardous materials, technical rescue and water-based incidents in the 45.3 square mile district. An ISO Class 1 and internationally accredited agency, the GRFD prides itself on achieving world-class outcomes using authentic leadership and lean practices and principles.


Brad Brown started his fire service career in 1996 and currently serves as the assistant fire chief of administration for the GRFD. He is also the COO for Invica Performance Improvement, LLC, and a senior consultant for Fitch and Associates. A lifelong learner, Brown holds a doctorate in organizational leadership and development from Cornerstone University and lean champion and executive fire officer certifications. He has presented at events for the Michigan Lean Consortium, the American Society for Quality the Center for Public Safety Excellence, and AME.