Neptune Technology Group 
Beginner level
Intermediate level

Engaging employees at Neptune

A firsthand look at how Neptune is using the foundations of safety, wellness and quality to empower, energize and engage its people
Tuesday, Oct. 19 Location Code
1:30pm-3:00pm Virtual TT/01

Times listed in EDT.


On this virtual tour, you will see and learn about:

  • Engaging people
  • Respect for team members
  • Rewards and recognition
  • 5S
  • Safety, wellness and quality
  • Rattlesnake hunts
  • Communication boards
  • Maintenance excellence
  • Kata boards
  • Value stream mapping
  • Kanban
  • Visual project management


The three pillars of the Neptune Management System (NMS) are measure what matters, innovation, and most importantly, employee engagement. Neptune’s center pillar of employee engagement was one of the driving forces for beginning its lean journey. Improving employee engagement allowed the company to create a culture of continuous improvement where everyone has ownership within the management system towards the ultimate goals.

But as with many initiatives and lean journey trials, sustainment may be the hardest part. That is where the business excellence of the NMS stands tall. Business excellence refers to a toolbox full of events, audits and other tools to ensure the company is staying on track and further supporting its drive for continuous improvement. Some of the business excellence tools that you'll see on the tour include Rattlesnake Hunts, communication boards, maintenance excellence, Kata boards, value stream mapping, kanbans, and visual project management.

While Neptune strives to continuously improve, it is still a long way from perfect and having all the answers. It took several years, lots of patience, a partnership with AME, and an excellent consultant within the firm Incito to see lasting change in its culture. But today, it is well on the way to achieving its goal of being the most valued partner.


Neptune Technology Group Inc. is a technology company serving more than 4,000 water utilities across North America. It makes data actionable using software and measurement systems that are interconnected by a smart network, with expertise and experience specifically focused on the business of water. The company's story is rooted in loyalty to its customers and sound stewardship.