Topic(s)
- Operations improvement
Overview
No two organizational change efforts are the same, so why should your approach be? It shouldn’t — if you want the change to stick. Change Questions unlocks the secrets of sustainable organizational change by showing you how to ask vital questions in five critical areas.
The presentation offers practical examples from Lynn Kelley’s experience as a transformative lean leader reporting to the chairman and CEO at two Fortune 200 companies. Kelley candidly describes what to do in tough, real-world situations. Examples are given from lean transformations at Union Pacific Railroad and Textron. Kelley will discuss how using the Change Questions to implement lean initiatives resulted in a dramatic increase in operational performance and a 96% sustainment rate over hundreds of improvement initiatives at Union Pacific Railroad.
The Change Questions represent a new way of thinking and acting characterized by an investigative process that creates a situational and customized approach to change. Whether the attendee is a professional, a student, or someone who has been asked to lead a significant organizational change for the first time, this framework is easily used to implement change that sustains. The Change Questions book was written by Lynn Kelley and John Shook. You can view some of Kelley’s interviews, podcasts and presentations at changequestions.net.
Key learning objectives
- Describe the five key areas to consider when implementing change that sustains
- Apply the Change Questions to both large and small scale Lean initiatives
- Receive a QR code to download the free Change Questions Digital Workbook for future use
Company
As a privately owned and managed financial services firm, Brown Brothers Harriman focuses completely on your success without the distraction of outside shareholders. But partnership is much more than a form of ownership to Brown Brothers Harriman; it is also its approach to doing business. The company aims to be its clients’ first call when they need help — whether it’s with a complex business challenge, a change in strategy, a fund launch, raising capital or the transfer of wealth to the next generation. It builds long-term, trusted relationships with clients who share its values. The company puts clients’ interests first and personally commit to their success. This sense of personal accountability results in a dedicated, expert BBH team that manages your assets and business challenges as if they were their own—no matter what the markets bring. https://www.bbh.com/us/en.html
Presenter
Spanning the disparate sectors of transportation, manufacturing, healthcare, finance, and education, Lynn Kelley's career has focused on solving a complex but universal challenge: effectively cultivating a high-performance culture. This pivotal task demands strategic methodologies to engage employees, foster operational excellence and consistently surpass customer expectations, thereby ensuring the sustainability and growth of any organization.
Kelley's professional journey includes over two decades of international experience, traversing from nuanced operational roles to strategic, executive leadership positions within two Fortune 200 companies. Renowned as a thought leader in change management, her expertise encompasses guiding organizations through an array of areas, including continuous improvement, lean manufacturing, engineering, Six Sigma, and supply chain management.
As a keynote speaker, Kelley demystifies the complexities of change management, offering tangible and enduring strategies that foster operational excellence. Her ability to translate sophisticated principles into practical methods has made her a sought-after figure at industry conferences and seminars.
Kelley is expanding her reach to a broader audience with her new book, “Change Questions.” This publication, along with its interactive digital workbook, serves as a powerful tool for individuals and organizations alike, enabling them to experiment with and devise highly effective change management strategies. Its academic and professional value also makes it an ideal resource for universities and professional training programs. 
