In this hands-on interactive workshop, discover where your best opportunities lie, learn how the customer experience plays a crucial role in enterprise excellence, and leave with immediate value-add next steps, in addition to a more comprehensive how-to implementation plan.
Why are some of the world’s best lean manufacturers lagging behind their not-as-good competitors? Why do they still have a busy customer service department requiring time and effort to fix what’s gone wrong, even when product quality is great? Why are too many of their leaders/managers spending time on non-value-add work? Simple - their success with lean has led to an overly narrow focus, when at every stage of the value chain that’s out of sight, profit is either being created or destroyed by the everyday behaviors of employees. Discover how lean is an indispensable strategic and operational tool, but financial results from the return on people manufacturing benchmark provide proof that more needs to be done across to embed value-add and eliminate waste. The concepts are similar; the nuts and bolts of implementation are vastly different because at every stage there’s a wildcard: the customer experience. Learn about five core practices you can implement to significantly improve financial results.
The Legendary Value Institute has one purpose: to provide the tools, resources, and implementation support required to help every company with the will to do better create the kind of highly profitable company where the most valuable customers never want to leave, and where the industry's most talented employees aspire to work - a company with legendary value. www.annecgraham.com
As the #1 best-selling author of "Profit in Plain Sight: The Proven Leadership Path to Unlock Profit, Passion and Growth," Anne Graham is not afraid to challenge leaders at all levels to step up and think bigger about enterprise excellence when sharing the deep profit and growth expertise developed during her 25+ years of corporate turnaround successes with the Fortune 50 and small to mid-size companies. 
