Topic(s)
- Management systems
- Operations improvement
Overview
Looking for practical strategies to drive continuous improvement and empower your frontline teams? Join us for an insider look at Northeast Georgia Health System (NGHS), where we are actively reinvigorating our lean journey with a suite of daily management tools. Our evolving initiatives— A3 thinking, daily readiness huddles, and leader standard work — are a work in progress as we continuously learn from our challenges and refine our approach.
In this session, we’ll share our real-time experiences as we integrate these tools into daily operations, highlighting both the promising successes and the lessons learned from ongoing hurdles. In the dynamic world of healthcare, these practices are key to addressing patient care challenges by streamlining processes and building a more responsive environment.
The insights we're gaining are universally applicable. Whether you're managing resource constraints, optimizing service delivery, or improving customer satisfaction, the lean strategies we're developing can be adapted to any industry. Join us as we share our journey toward achieving lasting operational excellence.
Key learning objectives
Attendees will walk away with practical insights on:
- Implementing lean tools including daily readiness huddles, A3 thinking, and leader standard work
- Cultivating a culture of continuous improvement
- Empowering teams
- Optimizing processes
Company
Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia.
NGHS is anchored by Northeast Georgia Medical Center’s five hospital campuses – NGMC Gainesville, NGMC Braselton, NGMC Barrow, NGMC Habersham and NGMC Lumpkin – with a total of more than 950 beds and more than 1,300 medical staff members representing more than 60 specialties. It is the company’s mission to improve the health of its community in all they do. https://www.nghs.com/
Presenter
Watipaso Rengasamy’s journey in process optimization is marked by a unique blend of hands-on experience and a passion for excellence. She began her career as a biomedical technician, where she tackled healthcare challenges with precision and problem-solving skills. This role laid the foundation for her next chapter as a manufacturing engineer, where she brought her healthcare expertise into the world of operational efficiency. Today, as an operational excellence coach at Northeast Georgia Health System, Rengasamy leverages her diverse background to drive transformative improvements across healthcare, focusing on optimizing systems, eliminating inefficiencies and cultivating a culture of continuous improvement.
With an associate's degree in biomedical engineering technology, a bachelor of engineering in medical engineering, and an MBA, Rengasamy merges technical expertise with strategic leadership to deliver lasting results. She has successfully led Kaizen events, implemented daily management systems and coached leaders on sustaining lean behaviors. Additionally, she holds a Project Management Professional (PMP) certification and a Lean Bronze Certification (LBC), reinforcing her dedication to operational excellence and process improvement across industries. 
