Every business leader likes to win, so why do they struggle to stay the course when times get hard? Utilizing coaching as a tool to help leaders find their place in driving their lean transformation is pivotal to success. A.O. Smith is working to instill coaching skills at every level of the organization to develop an unwavering commitment to their operating system as the vehicle that will carry them through whatever challenge lies ahead.
About Cindy Hinds
Cindy Hinds has 25 years of experience implementing and teaching lean principles in manufacturing and office environments in the U.S., Canada, Norway, Iceland, Brazil, India, and China. For the last six years, her role has been architecting A.O. Smith’s journey to create a culture of highly engaged people who are problem-solving or innovating to drive business performance. Her approach has focused on creating management volition in the A.O. Smith Operating System, deeply embedding the skill of problem-solving into the business and developing leaders’ coaching skills.
Hinds has a B.S. in chemical engineering, an MBA, and is a Certified Professional Coach. Cindy is also a member of the AME’s Champions Club. 
