Building relationships

One of the most admired aspects of the Toyota production system is respect for people. Yet, after decades of trying to emulate Toyota’s leadership model, organizations searching for the same dedication and loyalty Toyota gets from its employees continue struggling to build relationships of trust and cooperation.

In this interactive workshop, participants will develop skills in building relationships by practicing a method that generates motivation and dedication resulting in improved employee engagement. They will learn how to understand people as individuals and practice listening to get opinions and feelings. Role plays will model a method for taking action on people's problems to find solutions that meet our objectives while honoring those involved.  

Overview

Attendees will learn and practice:

• A standard model for discussions and conversations that respects people’s unique individuality
• The difference between conversations for gathering facts vs implementing actions – listening vs giving guidance
• The introduction and use of four basic foundations for good relations that maintain strong relationships and prevent problems from interfering with responsibilities
• A step-by-step plan for solving people's problems and checking in on results from implemented actions
• How to repeat and sustain follow-up to maintain relations over time as people grow and situations change 
• There will be mock conversations and role play practices that help build skills that can be brought back and used immediately in attendee’s worksites

Company

At the TWI Institute, we help organizations improve their skills, culture, and leadership through, TWI, Kata, and standardized work training. www.twi-institute.com

Presenter

Shawn Volland is an experienced TWI JI/JR instructor.  He has been implementing the programs for 13 yrs.  As an instructor for Butte College, The Training Place, Shawn was able to work with many companies directly during the JI/JR process in the Northern California region. 

While working with the TWI Institute, Shawn traveled the country to work with many different organizations to implement successful programs.  He is a big fan of the outdoors and loves his mountain bike and of course his Toyotas.  Spending time with Anahi, his girlfriend, and Pili the chihuahua is what makes him happy.