Topic(s)
- Management systems
Overview
This presentation will provide a high level overview of Note Printing Australia’s SPD cascade process, including connection with front line working groups, continuous improvement and breakthrough initiatives.
Key learning objectives
While tier 1 direction setting is clearly critical, “bottom up” purpose mapping is the most effective way to engage frontline staff on the SPD journey.
- Do not get fixated on financial gain, particularly in the early implementation phases.
- Incremental improvements are just as important as breakthrough initiatives.
- Conversion to BAU and long-term disciplines can be difficult to maintain, particularly when an organization experiences leadership change.
Company
Note Printing Australia is a high-security printer that cares deeply about the well-being of the people and nations that use its banknotes and passports. As a 100% subsidiary of the Reserve Bank of Australia, it has built our policies and business processes around the highest standards of integrity and ethics while delivering banknotes and passports on-time, on-budget and to the highest quality. https://www.noteprinting.com/
Presenter
Emily Conheady is the QC Laboratory manager at Note Printing Australia and has worked with the company in multiple roles over the last 20 years. In her current role, Conheady manages a team of 15 QC technicians and has a passion for continuous improvement, with particular focus on the A3 methodology. Conheady enjoys coaching her team through their own continuous improvement activities and seeing them achieve both their short and long term goals.
Luke Maguire is head of Quality at Note Printing Australia (NPA) and is responsible for ensuring that the banknotes and passports produced by NPA are of the high quality expected by our customers.
Maguire oversees NPA’s Quality system, which upholds the quality standards at each stage of production; including the testing of raw materials, multiple layers of testing at each stage of production, overseeing the quality standards at final inspection and testing the durability of banknotes in circulation.
Prior to joining NPA, Maguire was with the Reserve Bank of Australia for ten years. He first worked on the development of novel security features for the new Australian banknote series, and then managed the Bank's Quality Assurance group.
Maguire holds a Ph.D. in physics. He is deeply committed to the human aspect of his organiszation, and works tirelessly in coaching, developing and engineering opportunities for staff and colleagues to prosper in their individual professional endeavours. 
