Chick-fil-A 
Conference Schedule
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Chick-fil-A Support Center

An inside look at how Chick-fil-A leverages innovation to care for customers
Wednesday, Oct. 30 Location Code
11:40am-5:15pm Chick-fil-A WT/03

Topic(s)

  • Operations improvement

This content will not be available on demand.

Highlights

Come tour the Chick-fil-A Support Center, where 3,000 staff support its franchise operators.

Overview

This tour will focus on the continuous improvement aspects of Chick-fil-A, including:

  • Main Campus Building: CFA history, flexible work design, and the museum
  • The “Kitchen”: The menu, culinary, and Engineering Development Center
  • “Hatch”: The Innovation Center which is focused on helping solve the company's biggest challenges through design thinking

Please note: Personal identification is required to attend this tour. The company will host all participants at a free lunch at the café.

Company

Chick-fil-A is a privately owned, quick-service restaurant (QSR) chain known for great food, warm hospitality and fast service. With over 3,000 locations, serving 2+ million customers a day by 200,000 team members, Ckick-fil-A strives to care for every guest. The average Chick-fil-A location sales are $9.5M per year, the highest unit volumes of any QSR. It does this in six days per week through consistent process, leadership, innovation, and collaboration, some of the keys to its success. https://www.chick-fil-a.com/

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • No recording devices
  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)
  • Other: See tour description