Topic(s)
- Operations improvement
Overview
As organizations seek to become more efficient and achieve predictable business outcomes, they often figure out “what needs to be done.” However, most organizations struggle with how to implement and institutionalize the same. Lean philosophies, while popular and effective when implemented, also suffer from the same “how to institutionalize” ailment. This session attempts to put forward practical concepts of how organizations can use digital technology and playbooks to implement and institutionalize best practices. The session will cover common challenges organizations face, the need for driving accountability and pan-function involvement, and examples of how organizational best practices and key initiatives can be implemented using digital playbooks.
Key learning objectives
1. Challenges in implementing Lean and similar best practices.
2. The concept of digital playbooks.
3. Practical examples of how to institutionalize and scale best practices.
Company
SmartKarrot is a global organization in the customer success and operational efficiency segments. www.smartkarrot.com. SmartPlaybooks is an innovative product that allows organizations to easily transform and implement their best practices digitally, and SmartKarrot CS enables organizations to manage the entire post-sales customer management journey. www.smartplaybooks.io
CloudX believes in building a developer-centered company where its experienced teams feel valued and can unleash their potential. The organization’s priority is to create a culture where people form meaningful connections and find fulfillment in their work. CloudX understands that delivering top-notch software solutions and being a committed technology partner is key to achieving the best business results for its clients.
Presenters
Prithwi Dasgupta is an experienced healthcare and technology executive spanning P&L leadership, sales, client management, business development, global operations, transformations and entrepreneurship. Dasgupta has launched multiple products globally, created a $70M healthcare business unit from inception to PE exit, and led multiple transformations across functions, leading to significant top-line and EBIDTA achievements. 
Kumar Kolin is a former Deloitte partner with significant experience in IT operations and healthcare. 
