Topic(s)
- Operations improvement
Overview
The pace of organizational change is increasing. Unfortunately, most change activities fail to deliver anticipated results. Unlock the secrets of managing change with Lynn Kelley. The session includes practical examples from Kelley’s experience as a transformative leader reporting to the chairman and CEO at two Fortune 200 companies. With her warm, personal style, Kelley candidly describes what to do in tough, real-world situations. Examples are given from a lean initiative encompassing 42,000 employees at Union Pacific Railroad, as well as additional types of change at Textron.
The interactive session focuses on the two primary reasons organizational change fails: lack of effective communication and leadership support. Participants will reflect on their own experiences and work individually and in groups to identify ways to mitigate the risk of failure in these two critical areas. Participants will be given access to the free Change Questions digital workbook. After the course, the digital workbook can be used to successfully lead organizational change at the attendees’ own organizations.
Please note: Please bring your fully charged laptop to access the digital workbook the facilitator will provide.
Key learning objectives
Participants will:
- Describe the key reasons that organizational change fails and establish approaches to mitigate the risk of those failures.
- Develop a plan for successful change at their organizations relating to communication and leadership.
Kelley's leadership in Lean and change management offers a powerhouse of strategies to lead organizational change. Don’t miss this chance to learn from a globally seasoned trailblazer who has established an unparalleled track record in turning change into opportunity that delivers lasting results.
Company
Brown Brothers Harriman (BBH) is an independent global financial services firm. More than 200 years old, the firm has evolved from its origins as a commodities merchant to become a trade financier, wealth planner, investment advisor, global securities custodian and administrator, and technology provider. Today, BBH employs 6,000 people across 18 global offices. It serves businesses, institutions, individuals and families through its asset servicing investment. https://www.bbh.com/us/en.html
Presenter
Dr. Lynn Kelley has carved a path marked by leadership roles in manufacturing, engineering, supply chain and continuous improvement across diverse industries on a global scale. She has served on the executive leadership teams at Union Pacific Railroad and Textron — two Fortune 200 companies. She is currently a senior advisor at Brown Brothers Harriman. Armed with a Ph.D. in evaluation and research, Kelley also taught undergraduate and graduate statistics courses.
Prior to her foray into academia, Kelley served as the executive vice president and chief operating officer of Doctors Hospital in Detroit. Throughout her career, Kelley has expertly guided organizations through change management initiatives. Kelley's practical methodologies have consistently delivered operational excellence that engages employees and surpasses customer expectations. Kelley wrote the Amazon best-selling book "Change Questions" with John Shook, which describes their proven change management process. 
